Returns & Exchanges

ZUKA Artful Accessories Return/Exchange Guidelines

We want you to be thrilled with your Zuka purchase. If you are not completely satisfied however, for any reason, you may return your purchase for a full refund of the purchase price, less any shipping charges, by following these simple steps:

  1. You must ship your product for Return to Zuka Artful Accessories within 30 days of the invoice date.
  2. Please email us at orders@zuka-art.com for a Return Authorization code and put that number on the outside of the parcel to be returned.
  3. All items must be in their original condition, unworn and have the original Zuka tag(s) attached. They may not be altered in any way, no exceptions.
  4. You must include the original receipt with your Return.

You should ship your Return via a traceable shipping method such as Insured Canada/US Post. Please be sure to keep the Return Tracking Number handy until you receive your refund. Please note that ZUKA Artful Accessories is not responsible for the cost of returns. Your return should be addressed to:

ZUKA Artful Accessories
ATTN: Returns/Exchanges Dept.
1008 Cambie Street, Suite #702
Vancouver, BC  V6B 6J7
Canada

We will apply your refund to the original form of payment within 10 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied.

For any additional questions about Returns please contact ZUKA Artful Accessories by email at orders@zuka-art.com Monday-Friday, 8AM-5PM PST.

  • Jewellery and accessories from Zuka

    All our accessories are handcrafted and designed in our Vancouver. Studio. We have tons of styles in lots of different materials. If you’re looking for something more personal, send a custom order to our studio at jewel@zuka-art.com.

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